Did Not Attend Policy

We aim to provide all our patients with the best possible service and to achieve this we need your help.  Patients who fail to attend for their appointments and do not let us know incur significant cost to the practice and to other patients in terms of lost appointments.

If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. This can be done over the phone, or online.

  • Modality Partnership will monitor those patients who do not attend their appointments. When a patient regularly fails to attend appointments within a 12 month period, the patient will be written to explaining that should they fail to attend a further appointment without prior notification, they risk being removed from the Practice list.

  • If the patient fails to attend a following appointment following receipt of the first letter, the patient will be written to with a warning that any future failure to attend an appointment without prior notification will lead to their removal from the Practice list.